Privacy policy
At Ceywa, your privacy matters to us. We’re committed to protecting the personal information of our customers, website visitors, and anyone who interacts with us. This policy explains how we collect, use, and safeguard your information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Québec’s Act Respecting the Protection of Personal Information in the Private Sector.
Information We Collect
We only collect what we need to serve you—like your name, mailing address, email, phone number, payment details (processed securely by third parties), purchase history, and any preferences or messages you share with us. We gather this when you place an order, create an account, sign up for our newsletter, or contact us.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order or promotions (if you’ve opted in)
- Improve our products, services, and website
- Respond to customer service requests
- Meet legal or regulatory requirements
Sharing Your Information
We never sell your personal information. We may share it only with trusted service providers—like payment processors, shipping companies, or IT partners—who are contractually required to protect it, or if required by law.
Your Consent
By providing your information, you agree to its collection and use as described here. You can withdraw consent at any time by contacting us at hello@ceywa.com (note: this may affect our ability to provide certain services).
Security & Storage
We store your information securely in Canada or with trusted providers who meet strict data protection standards. We use reasonable safeguards—technical, physical, and administrative—to protect against unauthorized access or misuse.
Cookies & Analytics
Our website may use cookies to improve your browsing experience, personalize content, and analyze site traffic. You can disable cookies in your browser, though some site features may not work as intended.
Retention
We keep your information only as long as needed for the purposes outlined here or as required by law.
Policy Updates
We may update this policy from time to time. Any changes will be posted here, and continued use of our site means you accept those changes.
Contact Us
Questions about your privacy? Email us at hello@ceywa.com.
